Introduction to Tripwizard
Welcome to Tripwizard, your trusted partner in B2B travel solutions for Sikkim, Darjeeling, and Bhutan. We specialize in providing tailored travel services and exceptional experiences for businesses seeking to explore these captivating regions. At Tripwizard, we are committed to delivering personalized travel solutions that cater to the unique needs of our clients.
Our platform offers a comprehensive range of services including seamless bookings, expert recommendations, and local insights, ensuring that your travel arrangements are smooth and enjoyable. With a focus on building strong partnerships and delivering top-notch service, Tripwizard is dedicated to enhancing your travel experience while fostering growth and collaboration within the travel industry.
Join us as we guide you through the wonders of Sikkim, Darjeeling, and Bhutan, and experience the excellence of travel management with Tripwizard.
Type of Information We Collect and Its Legal Basis
At Tripwizard, we collect essential business information from our B2B partners to facilitate smooth service delivery and to meet our legal and contractual obligations. This includes:
Business Information:
When you register or partner with us, we collect details such as company name, contact person, email, phone number, business registration details, tax identification numbers, and any other relevant corporate information. This allows us to process bookings and payments efficiently.
Other Information:
We may also collect additional information, including:
- Transactional data such as booking history, services provided, and payment records.
- Usernames, passwords, and other security details for accessing our B2B platform.
- Any documents or data uploaded by you for business purposes, such as contracts, service agreements, or promotional material.
- Data from third-party integrations or service providers related to your travel offerings.
- Information regarding third parties (clients or customers) that you provide to facilitate bookings or services on their behalf.
For compliance with legal requirements, such as taxation or international business regulations, we may also require documentation like tax filings or compliance certificates.
Sensitive Business Information:
In cases where sensitive business data, such as financial statements or confidential contracts, is shared with us, we ensure that this information is processed securely and only with your explicit consent. This information is used strictly for facilitating services, and we never share such details with third parties without your prior authorization unless legally mandated.
You can choose to withdraw your consent for data processing by contacting us at privacy@tripwizard.co.in. However, doing so may limit our ability to provide services or fulfill business agreements.
How We Use Your Business Information
At Tripwizard, we use your business information to enhance our services and ensure smooth collaboration. Here’s how we utilize your data:
1. Service Facilitation
We use your business details to process and manage bookings, coordinate services, and ensure that your travel arrangements meet your clients’ needs efficiently.
2. Communication
Your contact information helps us keep you updated on important developments, service updates, and promotional opportunities. This ensures you receive relevant information to support your business operations.
3. Account Management
We use your information to maintain and manage your account, including access credentials, business preferences, and transaction history, providing you with a streamlined and personalized experience.
4. Legal and Compliance
Your data is used to comply with legal and regulatory requirements, such as financial regulations and contractual obligations. This includes managing payments, fulfilling legal requirements, and addressing any compliance issues.
5. Marketing and Partnership Opportunities
With your consent, we may use your business information to inform you about marketing initiatives, special offers, and partnership opportunities that align with your business goals and interests.
6. Customer Support
We utilize your information to provide effective support, resolve issues, and address any queries you may have. Our aim is to ensure a smooth and supportive experience throughout our partnership.
7. Data Security
We implement strong security measures to protect your business information from unauthorized access or misuse. Your data is handled with care and used only for the purposes outlined in this policy.
How Long We Keep Your Business Information
How Long We Keep Your Business Information
At Tripwizard, we retain your business information for as long as necessary to fulfill the purposes outlined in this policy. In certain cases, we may need to keep your information for longer periods to comply with legal, regulatory, tax, or accounting requirements.
Retention Periods:
- Operational Use: We maintain your information as long as required to provide our services, manage bookings, and support our business relationship.
- Legal Compliance: Information may be kept for extended periods to meet legal obligations and regulatory requirements, including tax and financial records.
- Data Disposal: When your business information is no longer needed, we will securely delete it or store it in a manner that prevents further use.
If you wish to delete your account or have any concerns about the retention of your information, please contact us. We will provide instructions on how to proceed.
Use of Your Business Information
Service Providers and Vendors:
To manage and fulfill your bookings, we may share your business information with relevant service providers such as airlines, hotels, and transportation services. By using Tripwizard’s services, you consent to us sharing your details with these providers to complete your bookings. Please review their privacy policies for how they handle your information.
Affiliate Companies:
We may share your business information with our affiliate companies to enhance service delivery and offer personalized experiences. In the event of a business acquisition or reorganization, your data may be transferred to the new entity involved.
Corporate Partners and Third-Party Service Providers:
Your information may be shared with our corporate partners and third-party service providers for functions like payment processing, data management, and analytics. These partners may use your data to provide additional services or benefits tailored to your needs, subject to their own privacy policies.
Aggregated Data Utilization:
We may aggregate and anonymize data to analyze trends and improve our services. This aggregated data may be shared with partners and advertisers to refine service offerings and measure engagement. Such data may also be used for commercial purposes, including sale to third parties as allowed by law.
Disclosure of Information:
Tripwizard may disclose your business information if required to:
- Comply with legal and regulatory requirements.
- Conduct business operations, audits, or compliance reviews.
- Protect our systems and enforce our legal rights or those of our affiliates.
- Address legal matters or potential disruptions to our operations.
These disclosures may occur without prior notice, and Tripwizard will not be liable for any resulting damages.
User-Generated Content
User-Generated Content
Tripwizard allows users to share their experiences through reviews, ratings, and general polls. Users can also post questions about our services or provide answers to questions from others. We may engage a third party to collect feedback on your recent experiences with Tripwizard. Participation in this feedback process is optional, but you may receive emails, notifications (via app, SMS, WhatsApp, or other messaging services) inviting you to share your reviews or respond to user queries. Reviews can be in written or video format and may appear on other travel-related platforms.
Types of User-Generated Content Collected:
- Reviews and Ratings: Written or video feedback about our services.
- Questions and Answers: Queries and responses related to our offerings.
- Crowd-Sourced Data: Poll questions and aggregate responses.
Each user who posts reviews, ratings, questions, or photographs will have a profile visible to others. This profile may include details such as the number of trips taken, reviews written, questions asked and answered, and photographs posted.
Opting Out of Promotional Emails
Occasionally, you may receive emails from us regarding fare sales, special offers, new services, and other updates. If you prefer not to receive these communications, you can opt out by clicking the “unsubscribe” link or following the instructions provided in each email.
Withdrawal of Consent and Permissions
Keep in mind that certain services and functionalities may not be available if you decide to withdraw your consent, as it might affect our ability to provide the services you require.
Changes to the Privacy Policy
Tripwizard reserves the right to update and modify this Privacy Policy periodically to address evolving legal, business, and customer requirements. Any significant changes will be communicated to our users as necessary.
For any concerns or inquiries regarding this Privacy Policy, please contact us at privacy@tripwizard.co.in. We are committed to addressing all reasonable questions and concerns promptly.