Tripwizard Travel Solution (hereinafter referred to as “Tripwizard”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal and business information.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or engage with us for travel management and related services.

By accessing our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.

Who We Are

Tripwizard Travel Solution is a B2B Destination Management Company (DMC) based in Siliguri, India. We specialize in ground-handling, tour operations, and travel support for travel agents, tour operators, and corporate partners across India, Bhutan, and the Eastern Himalayas.

What Information We Collect

We collect information necessary to manage B2B relationships and execute travel services efficiently.

a. Business & Contact Information

• Name, company name, designation
• Business address, phone number, WhatsApp number
• Email address, GST number, business registration details

b. Booking & Transaction Details

• Trip details, quotations, bookings, invoices
• Payment information (bank transfer, UPI, or encrypted card data)

c. Communication Data

• Email, WhatsApp, and call records related to service requests or queries

d. Website & Analytics Data

• IP address, browser type, device information, and cookies used for analytics and performance improvement

How We Use Your Information

Tripwizard may use the information collected for:

• Processing travel inquiries, quotations, and bookings
• Communicating confirmations, updates, or service alerts
• Partner and vendor coordination
• Sending marketing communications, offers, or newsletters (only with consent)
• Improving our website, user experience, and service offerings
• Fulfilling legal, tax, and regulatory obligations

We do not sell or rent your personal or business data to any third parties.

Email Marketing & Communication

By sharing your contact details or subscribing to our updates, you agree to receive emails and WhatsApp messages related to:

• Travel packages and destination updates
• B2B offers, promotions, and industry announcements
• Service alerts and policy updates

You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails or writing to lalit.garg@tripwizard.co.in.

Data Sharing

Your data may be shared only with:

• Service providers (hotels, transporters, tour partners, etc.) for operational purposes
• Business affiliates and trusted third parties under confidentiality agreements
• Government or regulatory authorities, if required by law
• Technology providers (hosting, analytics, or CRM platforms) for secure data processing

All partners are required to comply with applicable data protection laws.

Data Retention

We retain your information only as long as necessary to:

• Fulfill contractual or legal obligations
• Maintain business and audit records
• Improve customer experience

Data no longer required is securely deleted or anonymized.

Cookies & Tracking

Our website uses cookies to enhance performance and personalize experience.
You can adjust your browser settings to refuse cookies, but some site features may not function properly as a result.

Your Rights

Under applicable Indian data protection laws (DPDPA 2023), you have the right to:

• Access and review your personal data
• Request correction or deletion
• Withdraw consent for data processing
• Opt out of marketing communications

To exercise these rights, contact us at lalit.garg@tripwizard.co.in.

Data Transfers

Tripwizard may process or store information on secure servers located in India or other jurisdictions. By using our website, you consent to such transfers.

Changes to This Policy

Tripwizard reserves the right to update this Privacy Policy periodically.
Revisions will be posted on https://tripwizard.co.in/privacy-policy with the date of last update.

Contact Us

For questions, concerns, or complaints regarding this Privacy Policy, please contact:

Tripwizard Travel Solution
Address: T-14, 3rd Floor, PBR Tower, Check Post, Siliguri, West Bengal – 734001
Contact Number: +91 9749630978
Email: lalit.garg@tripwizard.co.in
Website: https://tripwizard.co.in