Running a travel business is not easy…. we know that. Your guests book their dream holidays with excitement, and you put your heart into making sure everything goes perfectly. But sometimes, even with the best planning, things don’t go as expected. A permit doesn’t get approved, a driver gets delayed, or the road suddenly closes because of a landslide — and before you know it, your phone starts ringing.
Your guest isn’t angry at the weather, they’re angry at you. Because in their mind, you promised them a perfect trip.
At TripWizard, we completely understand this. We’ve seen how one small mistake can shake a travel agent’s trust. That’s why we built a DMC that takes care of everything so your guests never have to hear “sorry,” and you never lose sleep over what’s happening on the ground.
Who We Are
TripWizard is a B2B Destination Management Company (DMC) based in Siliguri, the gateway to Northeast India. We specialize in travel operations, ground handling, and logistics for agents who sell Darjeeling, Sikkim, Northeast India and Bhutan travel packages.
Led by Mr. Lalit Garg, who brings over 8 years of experience in the travel industry, our team knows what it takes to deliver seamless journeys. Back in 2015, we were just like you, travel enthusiasts who believed every trip should be perfect.
But we kept seeing the same problems over and over: Travel business owners making promises they couldn’t keep because their local partners let them down.
We realized the problem wasn’t the destinations. The destinations are incredible. The problem was unreliable partners.
We started this journey with one goal: to make travel stress-free for travel businesses. We’re not just another DMC; we’re a team that actually lives in the mountains, understands local challenges, and knows how to solve them fast.
What Makes TripWizard Different?
Real Local Expertise
Our team grew up here. We know every corner, every mountain turn, every rule, and every local contact. When your guest’s permit is stuck or a sudden roadblock happens, we don’t panic — we already have a backup plan ready.
We’re not reading from Google Maps; we’re guiding your guests with real on-ground knowledge. That’s what makes a huge difference when you’re managing Himalayan trips.
We Handle the Hard Stuff
You don’t have to deal with endless phone calls or document delays anymore. Our DMC take care of:
- All permits & paperwork (including Bhutan visa and restricted area clearances)
- Transport & accommodation
- Coordination with local partners and drivers
- Handling last-minute emergencies
- 24/7 guest support
Basically, you focus on relationships and growth, and we’ll handle the stress part for you.
Your Reputation, Our Priority
When your guest travels, they only remember one name — yours. That’s why we represent your brand professionally and make sure every detail reflects your company’s standard.
We also provide white label services as a DMC, meaning your clients never see the name TripWizard — they only see you. We quietly work behind the scenes to make your brand shine.
Seamless Logistics
The Northeast and Bhutan are beautiful but unpredictable. Weather changes quickly, and roads can close without warning. But our team is built exactly for that. We plan routes carefully, track conditions daily, and stay in constant touch with drivers and hotels.
From airport transfers to multi-day group tours, our coordination is tight and transparent. You’ll always know what’s happening, and your guests will always feel taken care of.
A Team That Truly Cares
At TripWizard, we don’t see your guests as “files” or “bookings.” We treat them like family. If someone feels sick, we check in personally. If they need help late at night, we pick up the phone.
This warmth is what our partners love most about us. It’s not just professionalism, it’s genuine care.
Our Services
- Ground Transportation: Comfortable vehicles, experienced mountain drivers, and reliable service — ready for any kind of weather.
- Accommodation Booking: From handpicked boutique hotels and cozy homestays to luxury resorts, we ensure your guests get the best value for their stay.
- Expert Local Guides: Friendly, knowledgeable, and fluent in multiple languages. They bring stories and culture alive during every trip.
- Custom Group Tours: Educational tours, family vacations, adventure getaways — we design every trip exactly as your clients want.
- Corporate & Events: Destination weddings, company retreats, and team offsites — handled smoothly from start to finish.
- Permits & Documentation: We take care of all formalities — Bhutan visas, restricted permits, and local clearances, before your clients even arrive.
Our Code of Ethics
- No Client Poaching: Your guests stay yours, always.
- Full Transparency: Honest pricing, no hidden costs.
- Ethical Practices: Respecting local people and culture.
- 24/7 Availability: We answer calls when others don’t.
We’ve built long-term relationships with over 200+ travel businesses, delivered 5000+ successful trips, and maintained a 95% satisfaction rate — not because we’re perfect, but because we genuinely care.
Let’s Partner Up
Whether you’re a growing travel agency or a seasoned tour operator, TripWizard can be your reliable ground-handling partner in Bhutan, Sikkim, and Darjeeling vacation packages.
Let us manage the mountains while you focus on your clients. Together, we’ll create journeys that people remember for a lifetime.
Call us: +91 9749630978
Email: lalit.garg@tripwizard.co.in
Visit us: PBR Tower, Check Post, Siliguri, West Bengal
At TripWizard, every partnership starts with trust. And ends with happy guests.
